Responsible Gaming at p0k0
p0k0 believes that gaming should be an entertaining experience — never a source of harm. We provide every Bangladeshi player with a full suite of responsible gaming tools, including deposit limits, time-out features, and self-exclusion, so you always stay in control of your play.
Our Commitment to Safe Play
At p0k0, responsible gaming is not a checkbox — it is a core part of how we operate. We are committed to providing every player in Bangladesh with a safe, fair, and enjoyable online gaming environment. This means building tools into our platform that give you real control over your gaming activity, and making sure those tools are easy to find and use, whether you are playing slots, betting on BPL cricket, or exploring live casino tables.
We recognise that while the vast majority of p0k0 players enjoy gaming purely as a form of entertainment, a small number of individuals may develop unhealthy patterns. p0k0 takes a proactive approach to identifying and supporting at-risk players. Our responsible gaming programme combines player-controlled safety tools, automated monitoring for unusual betting patterns, and direct access to trained support staff who can help if gaming starts to feel less like fun and more like a problem.
All responsible gaming features described on this page are available free of charge to every registered p0k0 account holder. You do not need to justify your reason for using any of these tools — setting limits and taking breaks are normal, healthy behaviours that p0k0 actively encourages.
Every responsible gaming feature on p0k0 — deposit limits, time-outs, self-exclusion — is available to all registered players at no cost and can be activated immediately from your account settings.
Our support team is available around the clock. If you feel that gambling is affecting your daily life, finances, or relationships, reach out to us at [email protected] — we are here to help, not to judge.
You are in charge. Every limit and restriction on p0k0 is set by you, for you. Our tools empower players across Dhaka, Chittagong, Sylhet, and beyond to game on their own terms.
p0k0's systems automatically monitor account activity for signs of problematic play patterns, enabling our team to reach out proactively when unusual behaviour is detected.
Access a full history of your deposits, withdrawals, bets, and session durations at any time from your p0k0 account dashboard to help you stay informed about your spending habits.
Set optional session time reminders so p0k0 notifies you when you have been playing for a specified duration, helping you take regular breaks and stay refreshed.
Our support team treats every responsible gaming request with complete confidentiality and professionalism. Requesting a limit or an exclusion is a sign of strength, and we respect that entirely.
p0k0 strictly prohibits anyone under 18 years of age from registering or playing. We apply age verification checks and encourage parents to use parental control software on shared devices.
18+ Age Restriction Policy
p0k0 operates a strict 18+ age policy. Online gambling is an activity reserved exclusively for adults, and p0k0 will not knowingly allow any person under the age of 18 to register an account, make a deposit, or participate in any game or betting market on our platform.
During registration, all new p0k0 players are required to confirm that they are 18 years of age or older by accepting our Terms and Conditions. As part of our Know Your Customer (KYC) process, we may request a government-issued National Identity Card (NID), passport, or other age-verifying document before processing your first withdrawal. Accounts where age cannot be verified will be suspended pending document review, and any funds deposited to an underage account will be returned to the original payment method after investigation.
If you share a device with younger family members — for example, in a household in Dhaka or Chittagong — we strongly recommend enabling parental control software on your device to prevent minors from accessing p0k0 or any other gambling website. Some widely used tools include Google Family Link for Android devices, Apple Screen Time for iOS, and browser-level parental controls available on most modern browsers.
Reporting Underage Access
If you suspect that a person under the age of 18 is accessing p0k0 — whether on your device or otherwise — please report this to our team immediately at [email protected]. All reports are handled with strict confidentiality. The protection of minors is a responsibility we share with our entire player community.
If younger family members have access to your phone or computer, install parental control software to block gambling websites. Recommended tools include Google Family Link, Apple Screen Time, and Net Nanny.
Deposit and Spending Limits
One of the most effective ways to keep your gaming within a healthy budget is to set deposit limits on your p0k0 account. p0k0 allows you to define the maximum amount of Bangladeshi Taka (৳) you are willing to deposit within a given time period — daily, weekly, or monthly — so you never exceed the budget you have set for yourself.
Deposit limits can be configured directly from your p0k0 account settings. Reducing a deposit limit takes effect immediately. Increasing a deposit limit — or removing one entirely — requires a 72-hour cooling-off period before the change is applied. This delay is a deliberate safeguard that gives you time to reflect before raising your spending allowance.
Loss Limits
In addition to deposit limits, p0k0 offers optional loss limits, which cap the total amount you can lose within a defined period. Once your loss limit is reached, your account will be automatically restricted from placing further bets until the limit period resets. Loss limits follow the same 72-hour cooling-off rule when being increased.
Wager Limits
Wager limits restrict the total stake amount you can place across all games within a set timeframe. These are particularly useful for players who enjoy high-frequency games like slots or live casino tables, where the pace of play can make it easy to lose track of cumulative spending. Contact our support team at [email protected] to configure a wager limit on your account.
How to Set Limits
Log in to your p0k0 account, navigate to the Responsible Gaming section of your account settings, and select the type of limit you wish to apply. Choose your preferred time period and enter the maximum ৳ amount. Confirm the change and the limit will be active immediately. If you need assistance, our support team is available 24/7.
Available Limit Types
- Daily Deposit Limit — max ৳ per day
- Weekly Deposit Limit — max ৳ per week
- Monthly Deposit Limit — max ৳ per month
- Loss Limit — cap total losses per period
- Wager Limit — cap total bets per period
Any request to increase or remove an existing deposit or loss limit is subject to a mandatory 72-hour waiting period. This gives you time to reconsider before your spending allowance is raised.
Time-Out and Cool-Off Features
Sometimes a short break from gaming is all you need to reset and return with a clearer head. p0k0's time-out feature allows you to temporarily suspend your account for a set period — ranging from 24 hours to 6 weeks — without permanently closing your account. During a time-out, you will not be able to log in, deposit, or place bets on p0k0.
A time-out is different from self-exclusion. It is a shorter-term break designed for players who simply want to step back for a while — perhaps during a busy period like Eid or Ramadan — rather than committing to a longer exclusion. When the time-out period expires, your account access is restored automatically and you can log in as normal.
Available Time-Out Durations
p0k0 currently offers the following time-out periods, which you can select from your account's Responsible Gaming settings:
- 24 hours — a quick one-day break to pause and reflect.
- 72 hours (3 days) — a short mid-week or weekend cool-off.
- 1 week (7 days) — a full week away from the platform.
- 2 weeks — a longer break to re-evaluate your gaming habits.
- 4 weeks — a substantial one-month pause.
- 6 weeks — the maximum temporary time-out period before transitioning to self-exclusion options.
Activating a Time-Out
Log in to your p0k0 account, go to Account Settings, select Responsible Gaming, and then choose Time-Out. Select your preferred duration and confirm. The time-out is applied immediately — you will be logged out and will not be able to access your account until the period concludes. Time-outs cannot be cancelled early; once set, the full duration applies.
Time-outs take effect the moment you confirm them — no delays. You will be logged out immediately and all login attempts during the time-out period will be blocked, protecting you around the clock.
Once a time-out is confirmed, it cannot be reversed or shortened. This is by design — the purpose of a time-out is to create a genuine period of separation from gaming. Plan your time-out duration carefully.
When your chosen time-out period ends, your p0k0 account is restored automatically. No action is required from your side — simply log in when you are ready to return to play.
Self-Exclusion Tools
Self-exclusion is p0k0's most comprehensive responsible gaming tool. It is designed for players who feel that their gambling has become or is becoming a problem, and who wish to prevent themselves from accessing p0k0 for an extended period. Self-exclusion is a serious, longer-term measure — it is not a temporary break but a sustained commitment to staying away from the platform.
When you self-exclude from p0k0, your account is immediately deactivated. You will not be able to log in, deposit, or place any bets for the duration of your exclusion. Any pending withdrawals at the time of exclusion will be processed normally and paid out to your bKash, Nagad, or bank account. Any promotional or bonus funds that have not been played through will be forfeited in accordance with our Terms and Conditions.
Self-Exclusion Periods
p0k0 offers the following self-exclusion periods:
- 6 months — the minimum self-exclusion period.
- 1 year — a full twelve-month exclusion.
- 3 years — a long-term commitment to staying away.
- 5 years — extended protection for serious concerns.
- Permanent exclusion — a lifetime ban from the p0k0 platform, which cannot be reversed.
How to Self-Exclude
You can request self-exclusion through your account settings under the Responsible Gaming section. Alternatively, you can contact our support team directly at [email protected] with the subject line "Self-Exclusion Request" and we will process your exclusion immediately, typically within one hour of receiving your request. During self-exclusion, p0k0 will also suppress all marketing communications to your registered email address.
Returning After Self-Exclusion
At the end of a non-permanent self-exclusion period, your account will not be automatically restored. You must make an active, deliberate request to our support team to reinstate your account. p0k0 applies an additional 7-day reflection period after receiving a reinstatement request before restoring access. We strongly recommend seeking guidance from a support organisation before requesting reinstatement. If you have chosen permanent exclusion, that decision is irreversible and p0k0 will not reinstate access under any circumstances.
A permanent self-exclusion cannot be reversed under any circumstances. If you choose this option, your p0k0 account will be closed permanently and you will never be able to register a new account on p0k0 using the same identity.
Self-Exclusion Periods
- 6 months (minimum)
- 1 year
- 3 years
- 5 years
- Permanent (irreversible)
Email [email protected] with subject "Self-Exclusion Request". Our team will process it within one hour. You do not need to provide a reason — your request will be actioned without question.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of income, education, or background. It often develops gradually and can be difficult to recognise from the inside. Awareness is the first and most important step. The following signs may indicate that gambling is becoming a problem rather than a source of entertainment.
If you recognise several of these patterns in yourself — or if a friend or family member has expressed concern about your gambling — we strongly encourage you to use one of p0k0's responsible gaming tools or to contact our support team immediately.
Problem gambling is a recognised condition, not a character flaw. The earlier you recognise the signs and seek help, the easier recovery becomes. p0k0 supports you through every step of the process.
Financial Warning Signs
Behavioural Warning Signs
Support and Help Resources
If you believe that gambling is negatively affecting your life, your finances, or your relationships, reaching out for support is the right thing to do. p0k0 takes every support request seriously and our team is trained to respond with compassion, confidentiality, and practical assistance.
You can contact p0k0's dedicated responsible gaming support team at any time by emailing [email protected] with the subject line "Responsible Gaming Support". We will respond within 24 hours (Bangladesh Standard Time, UTC+6) and work with you to identify the most appropriate protective measure for your situation — whether that is setting a deposit limit, applying a time-out, or initiating a self-exclusion.
In addition to the support p0k0 provides directly, we encourage players experiencing serious difficulties to seek guidance from professional problem gambling support organisations. While specific Bangladeshi regulatory bodies are not cited here, international organisations such as Gamblers Anonymous operate worldwide support networks that include helplines, peer support groups, and one-on-one counselling. Searching for local mental health and addiction services in your city — whether you are based in Dhaka, Sylhet, Khulna, Rajshahi, or Barisal — is a productive first step.
Supporting a Friend or Family Member
If you are concerned about someone else's gambling behaviour, approach the topic calmly and without blame. Express your concern using specific observations rather than generalisations. Encourage them to speak with a professional and, if they are a p0k0 player, to make use of the self-exclusion tools available on the platform. You can also contact our support team on behalf of a third party if you believe they are at serious risk.
p0k0 Responsible Gaming Support
Our support team is available 24 hours a day, 7 days a week — including Eid holidays and public holidays — to help you with any responsible gaming concern, big or small.
[email protected]Use subject line: "Responsible Gaming Support"
Response within 24 hours (BST, UTC+6)
Email [email protected] or reach us via live chat. Tell us what you are experiencing — there is no wrong way to start the conversation.
Our trained support team will review your situation with care. All conversations are treated with full confidentiality and professionalism.
We will help you activate the appropriate protective measures — deposit limits, time-out, or self-exclusion — immediately upon your request.
We remain available throughout your exclusion or limit period. You can always email us with questions or to request further assistance at any time.
Tips for Safer Gaming
Responsible gaming at p0k0 starts with the choices you make before you even log in. The following practical tips are designed to help players across Bangladesh enjoy p0k0's games and sports betting markets as a positive, controlled form of entertainment.
Set a Budget Before You Play
Decide in advance how much you are comfortable spending during a session — whether that is ৳500, ৳1,000, or any amount that fits your personal financial situation. Use p0k0's deposit limit tools to enforce that budget automatically so you do not have to rely on willpower alone in the middle of an exciting BPL cricket match or a slot session.
Treat Gaming as Entertainment, Not Income
p0k0's games — from live casino tables powered by Evolution Gaming and Ezugi, to slots from Pragmatic Play and NetEnt, to cricket betting — are entertainment products. The house edge means that over time the expected outcome is a net loss. Never rely on gambling winnings as a source of regular income, and never gamble with money you need for essential expenses like rent, food, or utility bills.
Take Regular Breaks
Set a session timer or use p0k0's built-in session reminder feature to ensure you take breaks every 30 to 60 minutes. Step away from the screen, have a meal, or get some fresh air — especially during long T20 World Cup betting sessions. Regular breaks help you maintain perspective and prevent impulsive decision-making that often leads to overspending.
Never Gamble Under the Influence
Avoid placing bets when you are under the influence of alcohol or other substances, when you are feeling extremely stressed or emotionally vulnerable, or when you are very tired. These states impair your judgment and can lead to bets or spending decisions that you would not otherwise make. Log out and return when you are in a calm, clear-headed state.
Balance Gaming with Other Activities
A healthy relationship with gaming means it is one of many leisure activities in your life — not the dominant one. Make sure you maintain your social connections, pursue hobbies outside of gaming, and spend quality time with family and friends. If you find that p0k0 is gradually crowding out other parts of your life, that is an early sign that a time-out may be beneficial.
Quick Safety Checklist
No betting strategy guarantees profit over time. All games on p0k0 — slots, live casino, sports betting — carry a built-in house edge. Play for fun and treat any winnings as a bonus, not an expectation.
Enjoy p0k0 — Within Your Limits
Now that you know how to stay safe, explore everything p0k0 has to offer — from live cricket betting to thousands of slots — all within a platform built with your wellbeing in mind. For adults aged 18 and above only.