Privacy Policy
At p0k0, your privacy is a fundamental commitment, not an afterthought. This Privacy Policy explains in clear terms exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as a p0k0 player based in Bangladesh. We handle all data in accordance with internationally recognised privacy principles and applicable offshore data protection standards.
All data transmitted between your device and p0k0's servers is protected by industry-standard 256-bit SSL/TLS encryption, ensuring your personal information remains private in transit.
Identity verification documents submitted during KYC are stored securely, accessed only by authorised compliance staff, and never sold or shared with third parties for marketing purposes.
p0k0 does not sell, rent, or trade your personal data to third parties for commercial gain. Your information is used solely to operate, secure, and improve the p0k0 platform for your benefit.
You retain the right to access, correct, or request deletion of your personal data at any time. Submit a data request to our support team and we will respond within the timeframe set out in this policy.
We use cookies solely to improve platform performance, remember your session preferences, and deliver a smoother gaming experience. Full details of every cookie category are disclosed in Section 4.
Transaction data and account activity are monitored under our Anti-Money Laundering obligations. This protects all players and ensures the integrity of every financial transaction processed on p0k0.
Information We Collect
p0k0 collects personal data that is strictly necessary to operate a safe, compliant, and high-quality online casino and sports betting platform for players in Bangladesh. We do not collect data beyond what is required for the purposes described in this policy. The categories of information we collect are as follows:
Registration and Identity Data
When you create an account on p0k0, we collect your full legal name, date of birth, residential address (including city, district, and postal code), email address, and mobile phone number. This information is used to create and manage your account, verify your identity, and communicate important account-related notifications to you.
Identity Verification (KYC) Documents
As part of our Know Your Customer (KYC) compliance process, we may request copies of government-issued identification documents such as your National Identity Card (NID), passport, or driver's licence. We may also request a recent utility bill, bank statement, or similar document confirming your address. Additionally, where required, we may ask for a screenshot or confirmation of the payment method (such as your bKash or Nagad account) used for deposits and withdrawals.
Financial and Transaction Data
We record details of all deposits and withdrawals processed through your p0k0 account, including transaction amounts in Bangladeshi Taka (৳), timestamps, payment method identifiers (such as your bKash or Nagad mobile number), and transaction reference numbers. We do not store full bank account numbers or card numbers on our servers.
Gaming Activity Data
We maintain a complete record of your gaming activity on p0k0, including the games you play, bet amounts, win/loss outcomes, session durations, and any active bonus balances. This data is used for account management, fraud detection, responsible gaming monitoring, and regulatory compliance.
Technical and Device Data
When you access p0k0, we automatically collect certain technical information from your device and browser, including your IP address, device type, operating system, browser type and version, screen resolution, language settings, and time zone (Bangladesh Standard Time, UTC+6). This data helps us optimise platform performance across all devices used by Bangladeshi players.
Communications Data
If you contact our customer support team via email or live chat, we retain a record of those communications, including the content of your messages and any attachments, for quality assurance and dispute resolution purposes.
Data Categories Summary
- Identity and registration data
- KYC verification documents
- Financial and transaction records
- Gaming activity and session history
- Device and technical metadata
- Customer support communications
p0k0 only collects data that is directly necessary for operating a safe, compliant platform. We do not gather sensitive categories of data such as racial origin, religious beliefs, or health information.
How We Use Your Data
p0k0 uses the personal data we collect for specific, legitimate purposes directly related to operating a secure and enjoyable online gaming platform. We process your data only where we have a lawful basis for doing so. The primary purposes for which we use your data are described below.
| Purpose | Data Used | Lawful Basis |
|---|---|---|
| Account creation and management | Registration data, contact details | Contract performance |
| Identity verification (KYC) | ID documents, address proof | Legal obligation |
| Processing deposits and withdrawals | Transaction data, payment method identifiers | Contract performance |
| Fraud and AML monitoring | Transaction data, gaming activity, IP address | Legal obligation / Legitimate interest |
| Responsible gaming compliance | Gaming activity, session data, deposit history | Legal obligation / Legitimate interest |
| Customer support | Communications data, account data | Contract performance |
| Platform optimisation | Technical / device data, session logs | Legitimate interest |
| Promotional communications | Email address, gaming preferences | Consent |
Marketing Communications
We may send you promotional emails about new games, seasonal bonuses (for example, Eid or Pohela Boishakh promotions), and BPL cricket betting offers if you have provided explicit consent during registration. You can withdraw this consent at any time by contacting our support team at [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.
Automated Decision-Making
p0k0 may use automated systems to detect unusual account behaviour, potential fraud, or responsible gaming thresholds being exceeded. Where an automated process results in a decision that materially affects your account (such as a withdrawal hold or account suspension), you have the right to request human review of that decision by contacting our compliance team.
Your data is never used for purposes beyond those listed in this policy. p0k0 does not build advertising profiles, sell data to third-party marketers, or share your information with unrelated businesses.
If you no longer wish to receive promotional emails from p0k0, contact our support team and we will remove you from our marketing list within 5 business days. Transactional emails (account alerts, withdrawal confirmations) are not affected by marketing opt-outs.
Data Sharing and Disclosure
p0k0 does not sell, rent, or commercially trade your personal data with any third party. However, in order to deliver our services effectively and comply with our legal obligations, we may share specific categories of data with trusted third parties under strictly controlled conditions. Every third party with whom we share data is contractually bound to protect that data and use it solely for the specified purpose.
Payment Processors
To process your deposits and withdrawals in Bangladeshi Taka (৳), we share the minimum necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. This data is limited to the information required to authenticate and complete each transaction and is not used by these partners for any other purpose.
Game Providers
The games available on p0k0 are provided by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, a session token and anonymous gameplay identifier may be shared with the relevant provider. No personally identifiable information such as your name or address is shared with game providers.
Identity Verification Services
To fulfil our KYC obligations, we may use third-party identity verification service providers who process the identification documents you submit. These providers are bound by strict data processing agreements and are prohibited from retaining your documents beyond the period necessary to complete verification.
Legal and Regulatory Disclosure
p0k0 may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities if required to do so by applicable law, court order, or lawful request. We will notify you of any such disclosure request where we are legally permitted to do so.
Business Transfers
In the event of a merger, acquisition, or sale of all or a substantial portion of p0k0's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected users via email prior to any such transfer and ensure that the receiving entity commits to upholding the same data protection standards set out in this policy.
p0k0 does not sell your personal information to data brokers, advertisers, or any commercial third party. Data sharing is strictly limited to service delivery and legal compliance purposes only.
Authorised Third Parties
- Payment processors (bKash, Nagad, etc.)
- Licensed game providers (Pragmatic Play, etc.)
- KYC / identity verification services
- Law enforcement (only when legally required)
- Acquiring entities (only in a business transfer)
Data Retention
p0k0 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. The following retention periods apply to the main categories of data we hold:
- Account and registration data: Retained for the duration of your account plus 5 years after account closure, in line with standard offshore gaming compliance requirements.
- KYC identity documents: Retained for 5 years from the date of submission or from the date of account closure, whichever is later.
- Financial and transaction records: Retained for 7 years from the date of each transaction, to comply with financial record-keeping obligations.
- Gaming activity logs: Retained for 3 years from the date of each session, used for responsible gaming monitoring and dispute resolution.
- Customer support communications: Retained for 3 years from the date of the last interaction.
- Marketing consent records: Retained until you withdraw consent, plus 1 year thereafter as evidence of the consent having been given and withdrawn.
- Technical and device data (logs): Retained for up to 12 months from the date of collection, after which they are aggregated and anonymised.
Data Deletion After Retention Period
Upon expiry of the applicable retention period, p0k0 will securely delete or irreversibly anonymise your personal data. Anonymised data (from which no individual can be identified) may be retained indefinitely for aggregate statistical and platform improvement purposes without restriction. Where technical constraints make immediate deletion impractical (for example, data held in encrypted backups), we will isolate that data from active processing and delete it at the earliest feasible opportunity.
Retention At a Glance
- Account data: 5 years post-closure
- KYC documents: 5 years
- Transaction records: 7 years
- Gaming activity: 3 years
- Support communications: 3 years
- Device logs: 12 months
Data Security Measures
p0k0 takes the security of your personal data seriously and implements a multi-layered approach to protecting the information we hold. Our security programme includes both technical controls and organisational procedures designed to prevent unauthorised access, accidental loss, destruction, or disclosure of your data.
Technical Safeguards
All data transmitted between your device and p0k0's servers is encrypted using 256-bit SSL/TLS protocols. Data held on our servers is encrypted at rest using industry-standard encryption algorithms. Access to production databases is restricted to a small number of authorised personnel and requires multi-factor authentication. Our servers are hosted in secure data centres with physical access controls, redundant power supplies, and continuous uptime monitoring.
Organisational Controls
p0k0 operates a strict internal data access policy based on the principle of least privilege — meaning each member of staff can only access the personal data that is necessary for their specific role. All staff with access to personal data undergo regular data protection training. We conduct periodic internal security reviews and vulnerability assessments to identify and remediate potential weaknesses in our systems.
Incident Response
In the event of a personal data breach that poses a risk to your rights and freedoms, p0k0 will notify affected users without undue delay. Notifications will be sent to the email address registered on your account and will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures we are taking to address it. We aim to issue breach notifications within 72 hours of becoming aware of a qualifying incident.
Your Role in Data Security
While p0k0 takes every reasonable precaution to protect your data, you also play an important role. You are responsible for keeping your account credentials confidential, using a strong and unique password, enabling two-factor authentication (2FA) via SMS OTP, and logging out of your account when using shared or public devices. p0k0 will never ask for your password via email, live chat, or telephone.
Every connection to p0k0 is protected by 256-bit SSL/TLS encryption — the same standard used by major international banks. Look for the padlock icon in your browser's address bar when visiting p0k0.
Enable 2FA on your p0k0 account for maximum security. Never share your password or OTP with anyone — p0k0 staff will never ask for this information through any channel.
Your Privacy Rights
As a p0k0 user, you hold a number of important rights in relation to the personal data we hold about you. p0k0 is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving your request.
Right to Access
You have the right to request a copy of all personal data that p0k0 holds about you. Upon a verified request, we will provide you with a structured summary of your data including the categories held, the purposes for which it is processed, and any third parties with whom it has been shared.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay. Please contact our support team with details of the information that requires correction and we will update our records accordingly, subject to identity verification.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and there is no other lawful basis for processing, or where the data has been unlawfully processed. Please note that certain data (such as transaction records) must be retained for statutory periods and cannot be deleted on request during those periods.
Right to Restriction of Processing
You have the right to request that p0k0 restricts the processing of your personal data in certain circumstances — for example, while a dispute regarding the accuracy of your data is being resolved, or where you have objected to processing based on legitimate interests pending verification of whether our grounds override your rights.
Right to Data Portability
Where processing is based on your consent or on the performance of a contract, and where the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format (such as CSV or JSON), and to request that we transmit that data to another controller where technically feasible.
Right to Object
You have the right to object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing carried out on the basis of legitimate interests, in which case p0k0 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
Right to Withdraw Consent
Where processing is based on your consent (for example, receiving promotional emails), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent, contact us at [email protected].
Your Rights at a Glance
- Access — request a copy of your data
- Rectification — correct inaccurate data
- Erasure — request deletion of data
- Restriction — limit how data is processed
- Portability — receive data in a usable format
- Object — object to certain processing
- Withdraw Consent — opt out at any time
Email [email protected] with the subject line "Privacy Rights Request". Include your registered account email address. We will verify your identity before processing the request and respond within 30 days.
Contact and Policy Updates
Contacting p0k0 About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which p0k0 handles your personal data, please contact our dedicated privacy support team. We are committed to resolving any data privacy concerns promptly and transparently.
You can reach our privacy support team by email at [email protected]. Please include "Privacy Enquiry" in the subject line of your email so that it is directed to the correct team. We aim to acknowledge all privacy-related enquiries within 24 hours (Bangladesh Standard Time, UTC+6) and to provide a full response within 30 calendar days.
Updates to This Privacy Policy
p0k0 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new legal obligations, or updates to our platform features. When we make material changes to this policy, we will notify registered users by email to the address associated with their p0k0 account at least 14 days before the changes take effect.
The updated policy will be published on this page with a revised "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how p0k0 protects your personal data. Continued use of the p0k0 platform after the effective date of a revised policy constitutes your acknowledgement of the updated terms.
Governing Framework
This Privacy Policy is governed by the principles applicable to the offshore jurisdiction under which p0k0 operates. While p0k0 is not directly subject to any specific Bangladeshi data protection statute, we voluntarily apply internationally recognised data protection principles — including purpose limitation, data minimisation, storage limitation, and data subject rights — to all personal data we process. p0k0 is committed to upholding the privacy expectations of its Bangladeshi player base, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
For all privacy-related enquiries, email [email protected] with the subject line "Privacy Enquiry". Responses are typically provided within 24 hours during Bangladesh Standard Time business hours.
Material changes to this Privacy Policy will be communicated to all registered users via email at least 14 days before they take effect. Keep your account email address up to date to ensure you receive these notifications.
This Privacy Policy was last updated on 1 January 2026 and is effective from that date. Previous versions are available on request by contacting our support team.
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